FAQ'S

NEW SPEED GROUP GB Support Centre 

We’re dedicated to making sure you have the best experience possible when shopping with New Speed Group GB. We always aim to go above and beyond what our customers can expect from us, and no matter what you’re looking for today, we’ll do everything that we possibly can do to help.

 

We have our F.A.Q.s here to answer some of the most common questions you might find yourself asking, as well as all of the different places you can contact us for help.

 

We do our very best to answer all of our customers within 12 hours and we’ll be with you as soon as we possibly can.

 

F.A.Q.s

How Can I Pay?

You can pay using a credit or debit card via the 100% safe trusted payment platform. 

 You can also pay in 3 interest free instalments using our partner, Klarna. 

How long Does Delivery Take?

We use a Premium Next Day Delivery service meaning that you will receive your Scooter within 2 working days of the order being placed. 

 

How Much Does Delivery Cost?

Delivery is Free of Charge with all Bikes.

Accessories are  £5.95.

 

Can I return My Order?

Certainly, we offer a 14 day no quibble return policy meaning you can send your unused product back to us for a full refund. Please contact us for a reference code on this basis. 

 

I have a Problem With my Bike

All products come with a comprehensive Warranty for your peace of mind. In the unlikely even that there is an issue, please send us an email or give us a call. 

 

How Can I Get In Touch?

Please feel free to give us a call or send us an email with any questions that you may have. 

Tel:

03333 058455


E-mail: 

info@newspeed.co.uk

 

Can I Modify My Bike?

The Bike is yours to do as you wish, but please remember any modification may invalidate your warranty, please contact us for any specific advice. 

 

Which Is The Best Bike?

 All of our Bikes have been hand picked after successfully being tried and tested. We offer a good selection based on what you may want from a Bike. Please review each product and once again feel free to contact us with any questions. 

 

Contact Details:

Tel: 

03333 058455


E-mail: 

info@newspeed.co.uk